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Frequently asked questions
Quick answers about Enterprise Digital Steward and our service model
What is Enterprise Digital Steward?
Enterprise Digital Steward Technology (Beijing) Co., Ltd. is a one-stop AIT (AI + IT) full-lifecycle digital services provider for SMEs, group branches and industrial parks. We deeply integrate IT with AI, built on the internationally proven PPDIOO six-stage service system.
What is the service model?
A three-person dedicated model: a BAM Client Manager Steward, a TAM Technical Manager Steward and an AIM Smart AI Steward, matched across industry, company scale, IT asset volume and project type.
What does PPDIOO stand for?
An internationally proven six-stage service process: Planning, Preparation, Design, Implementation, Operations and Optimization — forming the full-lifecycle delivery foundation for enterprise digitalization.
Which standard underpins the DTMM assessment?
GB/T 43439-2023, which evaluates digital maturity across data governance, technology adoption, organization and business integration, then produces an improvement roadmap.
What is an FDE, and does Enterprise Digital Steward offer it?
A Forward Deployed Engineer (FDE) is an engineer stationed on site who deploys general-purpose LLM capabilities into the client's real production environment and stays accountable for the business outcome. The role originates from Palantir's Delta model and was scaled up by OpenAI, Anthropic and others from 2025 onward, becoming the mainstream delivery model for enterprise AI adoption. We provide FDE capability within our Managed Digital Steward service: the FDE owns on-site delivery and works together with the BAM Client Manager Steward, the TAM Technical Manager Steward and the AIM Smart AI Steward, following the PPDIOO Implementation stage — understand the business on site, define the real problem, build a fast prototype, iterate and validate on site, then codify reusable industry templates. Typical scenarios include AI customer service and ticket response, document and form intelligence, production and quality AI on the floor, and business data Q&A for decision support.
How does an FDE differ from traditional outsourcing or a presales consultant?
Four key differences. First, working mode: an FDE is embedded on site, unlike remote outsourcing delivery. Second, deliverable: an FDE ships a running system in production that people actually use, not documents and demos. Third, accountability: an FDE owns business metrics — hours, cost, response time — rather than just effort and acceptance sheets. Fourth, knowledge feedback: field experience is abstracted into industry templates and components and fed back into the in-house platform, shortening delivery cycles and lowering cost for the next project.
How does this relate to aitbuddy.cn?
aitbuddy.cn is our in-house service operations platform, connecting opportunity assessment, project control, work-order operations and AI model monitoring. The website handles brand, lead generation and service entry.
What does IT asset management cover?
A centralized asset ledger, per-unit SN tracking for new devices, and full traceability of device movement and maintenance records.